Warranty Policy

A Warranty Policy typically outlines the terms and conditions under which products or services are guaranteed for a certain period. It describes what is covered, how claims are processed, and the responsibilities of both the business and the customer.

Here’s an example of a Warranty Policy that could fit with your Grand Central Shopping Centre:

Grand Central Shopping Centre - Warranty Policy

Contact Information:

1. Warranty Coverage

Grand Central Shopping Centre offers a limited warranty on specific products and services available through our retailers or services. This warranty covers:

  • Defects in materials or workmanship under normal use.

  • Manufacturing errors that affect the functionality of the product or service.

Note: The warranty applies only to products and services purchased directly from retailers within Grand Central. Items purchased from third-party vendors are subject to the individual retailer's warranty terms.

2. Warranty Duration

  • Products:

    • Most products are covered by a 12-month warranty from the date of purchase, unless otherwise stated by the individual retailer.

    • For certain high-value items or electronics, extended warranties may be available, which will be clearly indicated at the time of purchase.

  • Services:

    • Services provided by Grand Central (such as repairs, installations, etc.) come with a 90-day warranty on the work completed.

3. Exclusions

The following are not covered by our warranty:

  • Damage caused by misuse, neglect, or accidents.

  • Damage from improper installation or modifications made by the customer or third parties.

  • Normal wear and tear (e.g., scratches, dents, fading, etc.).

  • Consumable items, such as batteries, unless defective upon purchase.

  • Loss or damage due to natural disasters, accidents, or unauthorized repairs.

4. How to File a Warranty Claim

To initiate a warranty claim, customers must:

  1. Contact the retailer where the product or service was purchased.

  2. Provide the proof of purchase (receipt or invoice).

  3. Explain the issue in detail, including photos of the defect if applicable.

If the issue is not resolved through the retailer, customers can reach out to Grand Central’s Customer Service Team at grandcentralshoppingcentre@hotmail.com.

5. Warranty Remedies

If a product or service is found to be defective under warranty, Grand Central Shopping Centre offers the following remedies:

  • Repair or Replacement: We will repair or replace the product, depending on the nature of the defect.

  • Refund: In some cases, a full or partial refund may be offered if the product cannot be repaired or replaced.

Note: In the case of a service warranty claim, if the work is found to be defective, we will provide a rework at no additional charge.

6. Limitations of Liability

Grand Central Shopping Centre is not liable for any indirect, incidental, or consequential damages arising from the use of a defective product or service. Our liability is limited to the repair, replacement, or refund of the product or service under warranty.

7. How to Contact Us

For any warranty inquiries or to file a claim, please contact us using the details below:

8. Changes to the Warranty Policy

Grand Central Shopping Centre reserves the right to modify or update this warranty policy at any time. Customers will be notified of any significant changes through our website or direct communication.