Accessibility Statement

Grand Central Shopping Centre - Accessibility Statement

Contact Information:

1. Introduction

Grand Central Shopping Centre is committed to ensuring that our services, both in-store and online, are accessible to all of our customers, including individuals with disabilities. We aim to provide an inclusive environment where everyone, regardless of ability, can enjoy a safe, enjoyable, and hassle-free shopping experience.

This Accessibility Statement outlines the steps we have taken to enhance accessibility, as well as how we are working to improve accessibility in the future.

2. In-Store Accessibility

We have made significant efforts to ensure that our physical space is accessible to all visitors, including those with mobility challenges, visual or hearing impairments, and other disabilities.

  • Wheelchair Accessibility:
    Grand Central Shopping Centre is fully accessible to individuals using wheelchairs, with wide entrances, ramps, and elevators to ensure easy access to all floors.

  • Elevator Access:
    Elevators are available throughout the centre, with tactile buttons and audio announcements to help people with visual impairments navigate.

  • Accessible Restrooms:
    We provide accessible toilets in easily accessible locations, designed to accommodate individuals with disabilities.

  • Parking:
    Accessible parking spaces are available near the main entrance for those with mobility challenges.

  • Service Animals:
    We welcome service animals and provide designated areas for their comfort and safety.

  • Seating and Rest Areas:
    Comfortable seating areas are provided throughout the centre, with some specifically designed to accommodate those with mobility aids.

3. Website Accessibility

We strive to make our website accessible to all users, including those with disabilities, by complying with the Web Content Accessibility Guidelines (WCAG). Our website aims to meet or exceed the accessibility standards set by the Equality Act 2010 in the UK.

3.1 Website Features for Accessibility

  • Text Resizing:
    Our website allows users to adjust text size and contrast to improve readability. You can use your browser’s built-in functionality to adjust text size or use accessibility tools like screen readers.

  • Keyboard Navigation:
    All interactive elements on our website (such as forms, links, and buttons) can be navigated using a keyboard, without requiring a mouse. This helps individuals with motor disabilities to use the site more effectively.

  • Alt Text for Images:
    All images on our website include descriptive alt text to help users who rely on screen readers.

  • Color Contrast:
    We ensure that there is enough contrast between text and background colors to support users with visual impairments, such as color blindness.

  • Forms and Fields:
    All forms on our website are designed to be accessible, with clearly labeled fields, error messages, and instructions that work with screen readers.

3.2 Assistive Technology

We have tested our website to ensure compatibility with popular assistive technologies, such as screen readers (JAWS, NVDA), voice recognition software, and other tools designed to help users with disabilities.

4. Feedback and Support

We value feedback from our customers regarding our accessibility efforts. If you encounter any issues with accessibility—whether in-store or on our website—please let us know. Your input helps us identify areas for improvement.

How to Contact Us:

Our customer service team will work with you to resolve any accessibility challenges and provide additional support if needed.

5. Ongoing Commitment to Accessibility

At Grand Central Shopping Centre, we are continuously working to improve accessibility for all customers. We review our accessibility measures regularly and implement improvements to ensure that we are providing the best possible experience for individuals of all abilities.

We are committed to:

  • Continually improving the accessibility of our physical and online spaces.

  • Updating our website and services to meet evolving accessibility standards.

  • Offering training to our staff to ensure they are knowledgeable and sensitive to the needs of customers with disabilities.

6. Legal Compliance

Grand Central Shopping Centre is committed to complying with all relevant UK accessibility laws, including the Equality Act 2010, which ensures that people with disabilities have equal access to goods, services, and facilities.

7. Changes to the Accessibility Statement

We may update this Accessibility Statement periodically to reflect any improvements or changes we have made in our accessibility practices. Any changes will be posted on our website, and we encourage you to check back regularly for the latest information.